How to get a new broadband connection in Ludhiana

Step 1: choose a plan

Wipra Broadband offers three kinds of connection: Fiber (wired, for apartments and societies, from ₹499/month + GST), AirFiber (wireless, within 1 km of a tower, from ₹2,999/month + GST, with a static IP on every plan), and Business/SME plans (within 10 km, from ₹5,000/month + GST, for offices and factories). If you’re not sure which fits your address, our AirFiber vs Fiber guide and how to pick a WiFi plan both walk through the comparison. All plans cover the whole of Ludhiana and roughly 50–100 km around it.

Step 2: contact Wipra Broadband

Once you know roughly which plan you want, reach out on WhatsApp, by phone, or by email, and a customer support executive will guide you through the rest. To start a new connection, send:

• Your name
• Mobile number
• Email
• Plan (Fiber, AirFiber or Business)
• Address / area

You can send these details on WhatsApp, by email, or over a call to +91-63901-63901. The office is at Wipra Broadband Pvt Ltd, SCO-18, Cabin No. 702, 7th Floor, Ferozegandhi Market, Ludhiana 141001, if you’d rather visit in person.

Step 3: installation

Wipra Broadband uses both AirFiber and fiber technology to keep installation quick and straightforward. Two things are true for every new connection, regardless of which plan you pick: there is no security deposit on any plan, and installation charges depend on feasibility — the exact scope of work depends on your building and site, so there’s no single fixed number quoted for every address. For AirFiber specifically, if any height is required to reach a tower line of sight, tower freight is extra and also depends on feasibility. Ask about your specific site when you contact them.

What happens after you’re connected

Once installed, you manage your account online. Log in to My Account with your user ID and password to check your current data usage or view your bill. Billing runs on a fixed monthly cycle: bills are generated on the 1st of every month, and the due date is the 10th. If a bill isn’t paid by the due date, the connection is temporarily suspended — but it’s reactivated within 4 hours maximum once you pay, so a missed date doesn’t mean a long wait. You can upgrade your plan at any time once you’re a customer — see the current Fiber, AirFiber and Business plans.

All equipment provided with your connection remains company property; if it’s damaged, that’s chargeable, so it’s worth asking what equipment comes with your specific plan at signup.

Documents and details checklist

Before you contact Wipra Broadband, it helps to have ready:

1. Your name and a working mobile number
2. An email address
3. Which plan you’re interested in (Fiber, AirFiber or Business — see pricing)
4. Your full address or area, so they can confirm coverage and plan feasibility
5. Any specific requirement — for example, a static IP for a camera system or server (see our static IP guide), or multiple lines for a business

Getting connected as a business

If you’re setting up for a shop, office or factory rather than a home, the process is the same three steps, but the plans differ — SME plans run 25/50/100 Mbps, are truly unlimited, include a static IP with P2P mode, and cover addresses within 10 km of Ludhiana. Our business internet guide covers what to check before you sign up as a business customer.